Refund & Cancellation Policy | FLYFAIR PUBLISHING

Effective Date: February, 2026

1. Policy Overview

At FLYFAIR PUBLISHING, we strive for transparency in all our professional engagements. This policy outlines the conditions under which cancellations and refunds are processed for services purchased through our website or direct service agreements. By engaging our services, you acknowledge and agree to the terms below.

2. Scope of Services

This policy applies to all editorial and publishing support services provided by FLYFAIR PUBLISHING, including:

• Manuscript Writing and Editing
• Book Interior Formatting and Layout
• Bespoke Cover and Graphic Design
• Publishing Consultations and Marketing Strategy

Exclusions: This policy does not cover third-party fees (e.g., ISBN registration, platform distribution fees, or printing costs paid to external vendors) or services already delivered and approved by the client.

3. Cancellation Procedures

You may request a cancellation at any stage by contacting us via:

• Email: info@flyfairpublishing.com
• Phone:

3.1 Before Project Initiation: If you cancel before any work has commenced (no drafts, research, or resource allocation), you are eligible for a refund, minus a standard administrative processing fee. 3.2 After Project Initiation: Once work has started (including draft creation, consultations, or design concepts), a prorated charge will apply based on the labor and resources already dedicated to the project.

4. Refund Eligibility

Refunds are assessed in good faith based on the project’s current stage:

• Not Yet Initiated: Requests made within 7 calendar days of payment (where no work has begun) are typically eligible for a full refund, minus transactional gateway fees.
• Work in Progress: For active projects, refunds are not automatic. A prorated refund may be calculated based on the incomplete portions of the service, deducting for time and deliverables already produced.

5. Non-Refundable Scenarios

Refunds are generally not issued in the following circumstances:

• Final deliverables that have been reviewed and approved by the client.
• "Change of mind" after significant project milestones have been reached.
• Projects delayed due to a lack of client communication or requested materials.
• Service dissatisfaction where the work remains within the original agreed-upon scope (see Section 6).

6. Revisions vs. Refunds

To ensure the final product meets your vision, we offer a standard revision process. Refunds are not typically granted for stylistic preferences if the work aligns with the project brief. If a deliverable falls materially outside the agreed-upon scope, we will work with you to provide the necessary revisions or a partial adjustment.

7. Refund Request Process

To initiate a request, please submit a written notice to info@flyfairpublishing.com with the subject line: "Refund Request – [Your Project Name/Invoice Number]". Please include:

• Full contact information
• Detailed reason for the request
• Any supporting documentation regarding project milestones

8. Timeline for Review & Processing

• Review Period: Requests are reviewed within 5–10 business days.
• Processing: Approved refunds are issued within 14 business days. Please note that banks or credit card providers may require additional time to post the funds to your account.

9. Third-Party & Transaction Fees

Refund amounts may be reduced by non-recoverable costs, such as credit card processing fees or payment gateway charges, which are not refunded to us by the financial institutions.

10. Contact Information

• Email: info@flyfairpublishing.com
• Phone:
• Address: